Privacy Policy

1. Introduction

Namo Laundry (“Namo Laundry”, “we”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

2. Information we collect

We collect only the information needed to provide and improve our services:

• Contact details: your name, phone number, email and address for pickups and delivery.
• Order information: the items, services and preferences associated with your orders.
• Payment information: transaction records. Card and UPI details are handled by secure payment partners, not stored by us.
• Communication: messages you send us via WhatsApp, phone, email or our contact form.

3. How we use your information

• To schedule pickups, process orders and deliver your garments.
• To send order updates and notifications (for example, via WhatsApp) about your laundry.
• To issue GST-compliant invoices and maintain accurate records.
• To respond to enquiries and provide customer support.
• To improve our services and, where you have opted in, share relevant offers.

4. Sharing your information

We do not sell your personal information. We share it only where necessary to run our services, for example, with delivery personnel, payment processors and notification providers, and only to the extent required.

We may disclose information where required by law or to protect our legal rights.

5. Data security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. While no method of transmission or storage is completely secure, we continually work to safeguard your data.

6. Data retention

We keep your information for as long as needed to provide our services and to meet legal, tax and accounting obligations. When it is no longer required, we securely delete or anonymise it.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional messages at any time.

• To exercise any of these rights, contact us using the details below.
• We may need to verify your identity before acting on a request.

8. Cookies & website data

Our website may use minimal cookies or similar technologies to keep the site working smoothly and understand usage. You can control cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.

10. Contact us

If you have any questions about this policy or your data, contact us at namolaundry.in@gmail.com or +91 91505 06873.